If you’ve bought a course and it’s not showing up in the My Courses section of your Johnny Nasello Yoga account, this article explains the most common reasons for this, and how you can find your course.
If you don’t see the course you purchased on the My Courses page, and it’s not located in the Archived section of your account, please do the following:
Confirm you received a confirmation email for the course purchase
1. After enrolling in a course, check to see that you’ve received a confirmation email from JNY. A confirmation email from firstname.lastname@example.org will be sent to the email address registered to your JNY account. Be sure to also check your junk mail folder.
2. If you don’t see a confirmation email in that email account, this could indicate you purchased the course while logged into JNY with a different email address (or with an account that was created with an accidental typo: see below for more information).
If you didn’t receive a confirmation email in your email accounts, and it’s not in your spam folders, this could indicate the purchase did not go through.
Check your banking information
Confirm that the course was in fact purchased by double checking the payment history in your banking or PayPal account.
If the purchase is showing in your financial information, but you have not been able to locate the course following the steps outlined above, you may have entered your email address incorrectly when you first signed up for JNY. As a result, our system would attempt sending the confirmation email to that address, instead of the correct one.
If you believe this may have happened, please contact our support team by clicking here, and provide the information in the form.
Clear your browser cache
Occasionally, it could just be an issue with your browser showing you a version of your account page that has not been updated since your course purchase.
Try to clear out the cache of your browser, and refresh your “My Account” page.